MyRepChat is excited to announce some new features that will make your communications process even more effective and efficient. We are also excited to launch our new Web Application Layout that will make it easier for users to manage their settings and integrations. We expect to launch the new features over the upcoming weekend.
New calling features allow users who created a new number to be able to have incoming calls forwarded to any number of their choosing. This forwarding number can be changed when necessary. The new calling features allow users to make their texting number active for both inbound and outbound calls. For inbound calls, the MyRepChat user also has the ability to create a dedicated voicemail. When a new message is present, an alert will show up in the clients chat history.
MyRepChat now offers the ability to record all incoming and outgoing calls.
Recorded calls show up directly in the chat history for a client and are archived.
When a user has MyRepChat record phone calls, they can also choose to have transcripts created automatically. These transcripts, along with the recording, will show up in the chat history. Transcripts can also be sent directly to any CRM(s) established and will be archived.
Users have always been able to create additional log ins for their account. This new feature enables assistants and co-advisors to share the same account without sharing log in credentials. In the past, users were asked to contact ionlake customer service to generate additional log ins. Now, this can be done right from a users account settings page.
The “Gear” symbol located at the top right of the home screen within the web application has always been your resource for many settings. Our new Account Settings “Gear” will house so much more information and the layout makes it even easier to manage your add-ons, integrations, and settings.
If you have any questions please feel free to contact us at [email protected], 844-402-2401, or use the help app when you are logged in. (support available M-F 8AM to 5PM CST)
–The Team at ionlake
4836 Quail Ave N
Crystal, MN 55429