A good place to start learning the basics of managing MyRepChat
FAQs / General Questions
Common questions and answers
Adding contacts and distribution lists
Sending messages and troubleshooting
Templates, Scheduling & Auto Responses
Learn how to manage templates, scheduled messages and auto responses in MyRepChat
Learn more about the add-on features that are available for MyRepChat
Archiving & Billing
Manage your Archiving and Billing
Mobile App Specific
Tips and tricks when using the mobile app
In this category we will go through your Group Administrator account.
Reseller & Organization Administrator Account
What do you need to know as a reseller of MyRepChat? What functions do you have? How do you set pricing? We have you …
System Administrators and Customer Support Teams
This section is available for System Administrators. Information discussed in this sections contains topics such as: …
Integrate MyRepChat into your own applications through our open API.
Have you ever wondered why you couldn’t seem to get great customer service after you signed up for a service? Even worse, if they expect you to pay for support. MyRepChat is a subscription-based service, and to ensure our users have the best experience possible, we provide multiple levels of support included in your subscription price.
We offer three levels of support:
Method of Support
**Support hours will vary for holidays**
MyRepChat has a 99.99% up-time commitment to our customers, and to ensure all systems are functioning properly, MyRepChat makes available at all times a Status Page.
We’ve heard some of the same questions from our users, so we have launched a dedicated YouTube channel to answer them. We’ve also created a simple form you can fill out to suggest topics you would be perfect for a MyRepChat Minute video.
Request A MyRepChat Minute Video
Watch the demo video or request a live demo below:
Would you like to schedule a LIVE DEMO of MyRepChat for you or your office?
If so, please follow the simple steps below to do so.
Watch this short video to learn how to create and schedule birthday messages to go out to clients on an annual basis: https://vimeo.com/744304089
Watch this short video to learn more: https://youtu.be/XDBmRO-ByI8
Here are a few tips to introduce your number to clients: https://youtu.be/tG3WSeHvEFI
Here is a quick video that explains positive consent: https://youtu.be/UOZx8-4q1VQ
When using your MyRepChat web or mobile app for compliant texting with your clients, your firm may require that initially those clients grant you consent to be texted. We refer to this as Positive Consent. If your firm has this requirement established on our platform, the first time you attempt to text a client you will see a pop up message requiring you to send your firm-specific positive consent message to that client, and every client you wish to text with.
If the client wishes to text with you, all they need to do is text back to you the word ‘ACCEPT’, and only the one word ‘Accept’ (not case sensitive), and then your texting communications have begun!
If your client wishes to opt out of texting with you, they need only text back the word ‘STOP‘ (again, not case sensitive), and then you will no longer be able to text them.
Should your client have opted out but later changed their mind, they need only text you the one word ‘START‘ and then you can begin texting with them.
Please keep an eye on your duplicate contacts bubble on your Dashboard in case you try to send consent to someone and get an error message, that is the first place you should look to make sure you don’t have them in MyRepChat twice.
If you know a client has consented to texting but our system keeps asking you to resend consent, simply reach out to your group admin and they can manually enter that phone number that has granted you consent and then you’ll be able to text with them.
Please feel free to contact us at support, firstname.lastname@example.org or 844-402-CHAT should you have any questions.
If you are leaving your current group/organization and are wanting to try and keep your MyRepChat account you will need to fill out the Group Change Request Form
You will need to:
- Fill out the form.
- Send to your current admin, your new admin (if you have one), and to email@example.com.
- Your current admin will accept/reject the request.
Depending on your admins response we will be able to move your account to your new group.
Orphan conversations are text communications with a contact or phone number that is no longer a contact in MyRepChat. Usually it means the contact number was deleted because it’s a wrong number or SPAM. Possibly the phone number should be added to complete a contact record (for example, a text message was sent to the home landline number rather than the mobile number). You can view associated numbers from the Dashboard in MyRepChat by clicking on ‘Orphan Conversations’.
Click on the orphan conversations circle to review the associated phone numbers and determine if they should be associated to a contact, or if the number was a SPAM message that was deleted instead of ‘Blocked’.
To resolve orphan conversations, there are three options:
1. Complete contact details. If you need to change a phone number for a particular contact, keep the old number listed as ‘other’ and toggle off the ‘use for messaging’ setting in contact details. Be sure to click ‘Save’ at the bottom of the contact details page.
2. Wait 120 days until the conversation is aged out and no longer stored in MyRepChat if this was a message to a contact or phone number that you do not need to keep in MyRepChat.
3. Set the ‘Blocked’ toggle if you do not want to see the contact and related messages in your message history. The contact can be created without first and last name, just the number in the first name field.
4. Message History Setting: If the number associated to the orphan conversation is not in the message history, you may need to adjust message history settings to view the conversation.
Watch this short video or read the guide below! https://vimeo.com/715740527
You can block unknown numbers from sending you messages.
Click on Contacts.
Select the undesired contact from the contact list.
Within the contact details page, there is a red toggle button labeled ‘BLOCK‘. Toggle that to green and click Save.
*It is important to note that simply deleting these messages will NOT allow you to actively block them from sending other unwanted messages. You must leave the blocked number in your contacts in order to prevent this.
No. There are various laws and requirements for telecommunications in each country. MyRepChat does not have the ability to monitor and stay in compliance with international laws so texting international numbers is not permitted.